Frequently Asked Questions








  1. Can I save the information I have entered and continue filling in the online application form the next time I login?

    Yes. Click on the 'Save' button located at the bottom of each section to save the information entered for that particular section.
  2. Is there a time limit given to complete the online application form?

    You will be automatically logged out should you fail to click on the 'Save' button at the bottom of each page within 30 minutes.
  3. If I am automatically logged out by the system, will the information that I have entered be saved?

    The information you have entered will only be saved if you have clicked on the 'Save' button at the bottom of the page. If you have been logged out by the system, only the information you have entered and saved previously will be available the next time you login.
  4. How do I know that my online application form has been submitted successfully?

    If your online application form has been successfully submitted after you have clicked on the 'Confirm and Submit' button, you will be directed to an Acknowledgement Page indicating your application number. An acknowledgement email containing your application number will also be sent to your email address.
  5. How do I print a copy of the completed online application form?

    Before the submission of your application form, you will be able to print a copy by clicking on the 'Print' button on the Preview Page. Once the application has been submitted, you will not be able to login to view or print the application.
  6. Can I make any amendments or changes to my application after submitting the online form?

    No amendments or changes can be made to submitted applications. Please ensure that all information you have provided in your application is correct before submission.
  7. What is the format of the photograph I need to upload?

    The photograph should be a passport-sized one which was taken recently and satisfies these criteria
    • either JPG or GIF format
    • size no more than 60kB and
    • a maximum resolution of 150 pixels X 200 pixels.
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